Frequently Asked Questions (FAQs)
Find quick, reliable answers about purchasing, delivery, product functionality, compliance, and technical support for United Automation's industrial control solutions.
Ordering, Delivery & Returns
How can I purchase your products?
You can purchase our products through our Shop Online or our network of trusted distributors. For large or bespoke orders, you can contact our sales team directly to discuss your specific requirements.
Do you offer same-day dispatch and what are the typical lead times?
Yes, for products we hold in stock, we offer same-day dispatch on orders placed before 2:30 pm. For non-stock items or bespoke orders, our dedicated UK manufacturing ensures the most efficient lead times possible.
What is your returns policy?
What are your international delivery options and customs procedures?
Product Overview
What types of industrial control products does United Automation specialise in?
United Automation specialises in the design and manufacture of industrial power control, heating and temperature control, and motion and vibration control solutions. This includes AC voltage regulators, thyristor controllers, fan speed controllers, and specialised controls for catering applications.
What are United Automation's core product categories?
Our core product categories are Industrial Power Control & Regulations, Industrial Heating & Temperature Control, Motion & Vibration Control, Catering Solutions, and Components & Brands. We also feature a dedicated category for our UL-Certified Products.
Technical Support & Bespoke Solutions
What is your warranty policy?
All products manufactured by United Automation are warranted to be free from defects in materials and workmanship for one (1) year from the date of shipment from our plant. We will repair or replace defective goods at our discretion.
Understand our product warranties and return policies, ensuring you have peace of mind with every purchase:
Where can I find technical specifications, wiring diagrams, and manuals?
Comprehensive datasheets, including technical specifications, wiring diagrams, and installation guidelines, are available for every product. You can access these in our dedicated Datasheet Library via the Technical Support page.
What kind of custom design services do you offer?
We offer comprehensive bespoke design solutions. Our in-house engineers custom-design and manufacture products to meet your unique specifications, covering non-standard applications, specific power requirements, and complex challenges that standard ‘off-the-shelf’ products cannot meet.
Who can I contact for technical assistance or product support?
Our expert technical team is available to assist you with product selection, installation, and troubleshooting. You can contact us directly by phone or email, or submit a query through our online form.
Where can I find blog articles and industry insights?
You can find our blog articles for expert insights into our latest products and industry trends, as well as guides and tips for your applications, by visiting our blog page.
Where can I find case studies and real-world solutions?
Compliance & Company Information
How long has United Automation been operating?
United Automation was founded in 1964 and has over 60 years of experience in the design and manufacture of industrial power control products, operating out of Southport, UK.
You can read more about our full company history and heritage on our About Us page.
Are your products compliant with UK and EU regulations?
Do you offer products with UL certification for the North American market?
Yes, we have a growing range of UL-certified products that meet rigorous safety and performance standards for the United States and Canada. You can find detailed compliance information on the specific product datasheets.
How can I contact United Automation for support or enquiries?
You can contact our team through several channels. For sales, technical support or general enquiries, please call us at +44 (0)1704 516501 or email enquiries@united-automation.com.
Alternatively, you can fill out an enquiry form on our Contact Us page.
Industrial Power Control Solutions
What exactly does United Automation do for industrial power control?
United Automation is a UK-based manufacturer with over 60 years of experience designing and building power control solutions for industry. They make the electronics that manage, regulate, and protect electrical power in factories, machines, and industrial systems — including thyristor controllers that smooth out AC power delivery, soft start controllers that protect motors from damaging inrush current, DC motor controllers, solid state relays, and AC voltage regulators. They manufacture everything at their facility in Southport, UK, and supply customers worldwide.
You can read more about our full company history and heritage on our About Us page.
What is the difference between a thyristor controller and a solid state relay?
A thyristor controller (also called a phase angle controller) gradually varies the power delivered to a load — ideal for applications needing precise control over heating elements, lamps, or resistive loads. A solid state relay (SSR) is an on/off switching device with no moving parts — perfect for fast, reliable switching without the wear of a mechanical relay. United Automation offers both. For a heater needing precise temperature management, a thyristor controller is the right choice. For robust, silent switching, an SSR is the better option. Their technical team can advise on the right product for any specific load and application. More info: Industrial Power Control Solutions
Can United Automation build a completely bespoke power control solution from scratch?
Yes — bespoke engineering is one of United Automation’s core strengths. Their in-house team uses 3D PCB design, SOLIDWORKS, AutoCAD, and their own software development capability to take a specification from concept through to finished, certified product. All bespoke designs can be built to meet specific legislation, with full documentation, compliance testing, and value engineering included. They have supplied bespoke solutions to clients in over 88 countries since 1964, including demanding sectors like defence, aerospace, and medical.
What industries use United Automation power control products?
United Automation’s industrial power control solutions are used across manufacturing automation, HVAC systems, catering and food service, aerospace, automotive, medical devices, EV charging infrastructure, military and defence, and energy management. Clients have included Rolls-Royce, BAE Systems, Williams Racing, and the NHS.
How do soft start controllers reduce costs and protect industrial equipment?
When a motor starts from a dead stop, it can draw 5 to 8 times its normal running current — called inrush current — which damages motor windings, mechanical couplings, and supply infrastructure. A soft start controller ramps voltage up gradually, limiting that inrush and extending motor life significantly. It also reduces mechanical shock on belts, gears, and pumps. United Automation’s SSC-25 and SSC-25 PLUS soft start modules handle up to 25A at 230V with an adjustable ramp.
What is power factor correction and does my facility need it?
Power factor is a measure of how efficiently an electrical system uses the power it draws. A poor power factor means drawing more current than needed, increasing electricity bills and potentially attracting penalty charges from energy suppliers. Power factor correction (PFC) compensates for reactive power in the system. United Automation offers PFC units from 30kVAR upward. Facilities running significant inductive loads such as motors, transformers, or fluorescent lighting will typically benefit, with payback periods often under two years.
Does United Automation supply replacement components and spares as well as complete control units?
United Automation supplies both complete control units and individual components. Their spares range includes thyristors, IGBTs, SiC MOSFETs, SiC diodes, Mersen fuses, Azbil, trigger modules, and power modules — including high-performance silicon carbide (SiC) semiconductors for modern high-efficiency power designs. They are also the UK distributor for Panasonic Industrial Automation products, covering sensors, servo drives, PLCs, and HMIs.
Catering Solutions
What are catering controllers and why does a commercial kitchen need one?
United Automation’s catering controllers are purpose-built electronic devices that regulate the power going to commercial kitchen appliances — heat lamp gantries, bain-maries, food warmers, and heated display units — giving precise control over heating elements including quartz infrared lamps used in food warming. They are designed for the demands of professional catering environments: robust enough for continuous commercial use, and efficient enough to reduce energy costs. This is one of United Automation’s most popular product categories.
What does United Automation's catering solutions range include beyond controllers?
Beyond catering controllers and quartz lamp controllers, United Automation’s catering range includes food heat lamps and accessories (including R7s jacketed infrared lamps with high-temperature ceramic holders for food warming gantries), and Commercial Kitchen Gas Interlock systems. The gas interlock ensures kitchen gas appliances can only operate when extraction ventilation is running — a legal requirement in most UK commercial kitchens. More info: Catering Solutions page.
Infresco Infrared Heater Controllers & Infrared Heater Lamps
What is an Infresco controller and how does it differ from a standard switch for an infrared space heater?
The Infresco is United Automation’s own branded range of controllers designed specifically for infrared space heaters used in outdoor hospitality areas, beer gardens, smoking shelters, warehouses, workshops, and sports halls. Rather than applying full power instantly — which causes a large inrush current spike that kills lamps and trips breakers — the Infresco gradually ramps power up using soft-start technology, extending infrared heater lamp life by up to 30%. The range includes the Infresco-S (soft-start protection), Infresco-T (1 to 30 minute timer), Infresco-P (PIR motion sensor and temperature inhibition), and Infresco-VR (variable dimmer with ten power settings). All are available in 4kW and 6kW versions, all IP65-rated for outdoor installation.
Why do infrared space heaters keep tripping the breaker or blowing lamps, and can an Infresco controller fix this?
Nuisance breaker trips and premature lamp failure are classic symptoms of uncontrolled inrush current. When a cold quartz halogen infrared lamp switches on, its filament resistance is very low, briefly drawing many times its normal running current. That spike stresses the lamp filament and can exceed the breaker’s tolerance. The Infresco-S Protect soft-start controller uses microcontroller-based zero-voltage switching and a controlled power ramp-up to eliminate the spike — ending nuisance trips, reducing blown lamps, and lowering maintenance costs significantly.
What infrared heater lamps does United Automation supply and are they compatible with Infresco controllers?
United Automation supplies industrial-grade infrared heater lamps — quartz halogen lamps for use inside infrared space heaters for outdoor heating, warehouses, workshops, and sports halls. These lamps are designed to pair directly with the Infresco controller range and are available as bundled packages (heater plus Infresco controller) at a 15% discount.
These infrared heater lamps are a separate product category from United Automation’s food heat lamps, which are designed for catering food warming environments such as heated display gantries and bain-maries.
Fan Speed Controllers
How do United Automation fan speed controllers work and what applications are they used for?
United Automation’s fan speed controllers regulate power to single-phase induction fan motors using phase-angle control, allowing precise airflow adjustment rather than running fans at full speed continuously. The EVR-4kW PA, for example, is a 17A metal-enclosed unit with adjustable soft-start (0 to 20 seconds), an integrated high-speed semiconductor fuse, and compatibility with 0 to 10V or 4 to 20mA control signals. Typical applications include industrial ventilation, HVAC air handling units, extract fans, and cooling systems. Running fans at reduced speed when full airflow is not needed is one of the most straightforward energy savings available in a facility.
Why choose a fan speed controller over a variable frequency drive for single-phase fans?
Variable frequency drives (VFDs) are excellent for large motors or applications needing precise speed control and torque management, but for simpler single-phase fans — ventilation extract fans, HVAC units, industrial cooling fans — they are often over-specified and significantly more expensive. United Automation’s phase-angle fan speed controllers are a more cost-effective, compact solution for single-phase applications, simpler to install and maintain, and well-suited to warehouse ventilation, commercial kitchen extracts, and machine cooling where the full capability of a VFD is not required.
Soft Start Controllers
What is the difference between a soft start controller and a variable speed drive, and when should I use a soft start?
A soft start controller protects a motor and supply at startup by ramping voltage up gradually to limit inrush current, then steps aside once the motor is running at full speed — it does not control speed during normal operation. A variable speed drive (VFD) controls motor speed continuously throughout operation. For pumps, compressors, conveyors, or fans that run at a fixed speed but need gentle starting, a soft start is ideal and far more affordable. United Automation’s SSC-25 and SSC-25 PLUS handle up to 25A at 230V with an adjustable ramp — the PLUS version adds extra protection features.
Bespoke Design & Custom Engineering Projects
What kinds of problems are suited to a United Automation bespoke design project?
Bespoke projects at United Automation range from simple modifications of an existing product — a different voltage rating, custom enclosure, or added control interface — through to completely new power control systems designed from the ground up. Common customers include OEMs needing a controller built into their own product, and businesses retrofitting legacy equipment where off-the-shelf products no longer exist. Unusual load types, non-standard control signals, specific form factor constraints, or regulatory requirements that standard products cannot meet are all strong candidates. United Automation manufactures in-house in the UK, giving faster turnaround and full quality control with no dependence on overseas supply chains. Enquire About Bespoke Projects
Industrial Heating & Temperature Control
What does United Automation's industrial heating and temperature control range cover?
What is the Envirostat and when is frost protection control needed rather than just pipe lagging?
What are the different Envirostat frost protection controller models and how do I choose between them?
Can the Envirostat frost protection controller help with Legionella compliance as well as preventing frozen pipes?
What are HVAC thyristor controllers and how do they differ from a standard on/off thermostat?
Where are United Automation HVAC thyristor controllers typically used?
What are United Automation temperature controllers used for and how do they work with thyristor controllers?
Temperature controllers and thyristor controllers often work as a pair. The temperature controller monitors a thermocouple or thermistor sensor, compares the measured temperature to the setpoint, and outputs a control signal. The thyristor controller takes that signal and modulates the actual power to the heating element. United Automation supplies both sides of this pairing. Their temperature controller range suits ovens, furnaces, industrial drying systems, process heating, HVAC, and automated manufacturing lines. The BMT3A is a three-phase burst-fire module with proprietary MONO-LINK gate-to-gate firing, dual temperature control ranges (0 to 40°C and 0 to 150°C), and zero-voltage switching to eliminate radio frequency interference — ideal for precision space heating, drying, and ventilation systems.
What are United Automation temperature controllers used for and how do they work with thyristor controllers?
Temperature controllers and thyristor controllers often work as a pair. The temperature controller monitors a thermocouple or thermistor sensor, compares the measured temperature to the setpoint, and outputs a control signal. The thyristor controller takes that signal and modulates the actual power to the heating element. United Automation supplies both sides of this pairing. Their temperature controller range suits ovens, furnaces, industrial drying systems, process heating, HVAC, and automated manufacturing lines. The BMT3A is a three-phase burst-fire module with proprietary MONO-LINK gate-to-gate firing, dual temperature control ranges (0 to 40°C and 0 to 150°C), and zero-voltage switching to eliminate radio frequency interference — ideal for precision space heating, drying, and ventilation systems.
What is the difference between phase-angle control and burst-fire control in industrial heating applications?
Phase-angle control chops each AC cycle, delivering a variable portion of each half-cycle to the load, giving smooth stepless power control but generating some harmonic distortion and electrical noise. Burst firing (cycle control) switches the load on and off for complete cycles at zero-voltage crossings — producing minimal electrical noise and no harmonics, making it generally preferred for resistive heating applications where the thermal mass of the element smooths the output and where a clean electrical supply is important. United Automation manufactures controllers using both methods and their technical team can advise which suits a specific heating load, supply environment, and EMC requirements.
Can United Automation heating and temperature control products integrate with a Building Management System (BMS)?
Yes. The Envirostat FP6i, FP4i, and MP6i frost protection controllers include BMS alarm output integration as standard, allowing fault and status signals to feed directly into a central monitoring system. United Automation’s thyristor controllers and temperature controllers accept standard 0 to 10V or 4 to 20mA control signals — the universal language of BMS and SCADA systems — enabling integration into wider building or process automation architectures without custom interfaces. For more complex integration requirements, their bespoke engineering team can design to a specific BMS protocol or communication standard.