Frequently Asked Questions (FAQs)

Find quick, reliable answers about purchasing, delivery, product functionality, compliance, and technical support for United Automation's industrial control solutions.

Ordering, Delivery & Returns

How can I purchase your products?

You can purchase our products through our Shop Online or our network of trusted distributors. For large or bespoke orders, you can contact our sales team directly to discuss your specific requirements.

Do you offer same-day dispatch and what are the typical lead times?

Yes, for products we hold in stock, we offer same-day dispatch on orders placed before 2:30 pm. For non-stock items or bespoke orders, our dedicated UK manufacturing ensures the most efficient lead times possible.

What is your returns policy?

If you need to return a product, you must first obtain a Non-Conformance (NC) Number from our team. The product must be returned using our SP04.1 Returns Form. Please note that the customer is responsible for covering the initial return carriage cost.

What are your international delivery options and customs procedures?

We ship products worldwide. All web orders are delivered under the DAP (Delivered at Place) Incoterm, meaning the recipient is responsible for any import duties, taxes, and customs clearance charges levied once the package reaches the destination country.

Product Overview

What types of industrial control products does United Automation specialise in?

United Automation specialises in the design and manufacture of industrial power control, heating and temperature control, and motion and vibration control solutions. This includes AC voltage regulators, thyristor controllers, fan speed controllers, and specialised controls for catering applications.

What are United Automation's core product categories?

Our core product categories are Industrial Power Control & Regulations, Industrial Heating & Temperature Control, Motion & Vibration Control, Catering Solutions, and Components & Brands. We also feature a dedicated category for our UL-Certified Products.

Technical Support & Bespoke Solutions

What is your warranty policy?

All products manufactured by United Automation are warranted to be free from defects in materials and workmanship for one (1) year from the date of shipment from our plant. We will repair or replace defective goods at our discretion.

Understand our product warranties and return policies, ensuring you have peace of mind with every purchase:

Where can I find technical specifications, wiring diagrams, and manuals?

Comprehensive datasheets, including technical specifications, wiring diagrams, and installation guidelines, are available for every product. You can access these in our dedicated Datasheet Library via the Technical Support page.

What kind of custom design services do you offer?

We offer comprehensive bespoke design solutions. Our in-house engineers custom-design and manufacture products to meet your unique specifications, covering non-standard applications, specific power requirements, and complex challenges that standard ‘off-the-shelf’ products cannot meet.

Who can I contact for technical assistance or product support?

Our expert technical team is available to assist you with product selection, installation, and troubleshooting. You can contact us directly by phone or email, or submit a query through our online form.

Where can I find blog articles and industry insights?

You can find our blog articles for expert insights into our latest products and industry trends, as well as guides and tips for your applications, by visiting our blog page.

Where can I find case studies and real-world solutions?

You can discover how our products are successfully applied in various industries and learn from real-world solutions by exploring our case studies and application notes section.

Compliance & Company Information

How long has United Automation been operating?

United Automation was founded in 1964 and has over 60 years of experience in the design and manufacture of industrial power control products, operating out of Southport, UK.

You can read more about our full company history and heritage on our About Us page.

Are your products compliant with UK and EU regulations?

Yes, all our products are designed and manufactured to meet relevant UK and EU standards, including CE and UKCA markings where applicable. We are also committed to RoHS and REACH compliance. You can read more about our compliance and accreditations on the Certification page

Do you offer products with UL certification for the North American market?

Yes, we have a growing range of UL-certified products that meet rigorous safety and performance standards for the United States and Canada. You can find detailed compliance information on the specific product datasheets.

How can I contact United Automation for support or enquiries?

You can contact our team through several channels. For sales, technical support or general enquiries, please call us at +44 (0)1704 516501 or email enquiries@united-automation.com.

Alternatively, you can fill out an enquiry form on our Contact Us page.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.